CXPRESS :A OVEL CUSTOMER EXPERIENCE ANALYTICS TOOL



Ref.No: 68127800
Start date: 07.09.2018
End date: 30.09.2021
Approval date: 07.09.2018
Department: RURAL & SURVEYING ENGINEERING
Sector: TOPOGRAPHY SCOPE
Financier: ΕΣΠΑ 2014-2020, UPETH/EUDE ETAK
Budget: 261.850,00 €
Public key: 6ΙΛΕ46ΨΖΣ4-2ΥΓ
Scientific Responsible: Prof. DOULAMIS
Email: ndoulam@cs.ntua.gr
Description: CXPRESS PROPOSES THE DEVELOPMENT OF AN ANALYTICS TOOL BASED ON A BREAKTHROUGH METHOD THAT REVEALS HOW CUSTOMERS SCORE IN NPS VS THEIR SATISFACTION IN KEY ELEMENTS AND THEIR EMOTIONAL BRAND ENGAGEMENT....
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